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Refund Policy

A Legal Disclaimer

**Dunyah Clothing Line Refund Policy**

 

Effective Date: 2025

At Dunyah, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and the process for returns and refunds.

 

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### 1. **Eligibility for Returns**

To be eligible for a return, the following conditions must be met:

 

- The item must be unused, unworn, and in the same condition that you received it.

- The item must have all original tags and packaging intact.

- The return request must be made within 14 days of the delivery date.

 

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### 2. **Non-Returnable Items**

The following items are not eligible for return:

 

- Sale items and items purchased during clearance or promotional events.

- Custom-made or personalized products.

- Gift cards.

 

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### 3. **Return Process**

To initiate a return, please follow these steps:

 

1. Contact us at [dunyah@dunyah.com](mailto:support@dunyah.com) with your order number and reason for return.

2. Once your return request is approved, we will provide you with return instructions, including the return address.

3. Pack the item securely and include the original receipt or proof of purchase in the package.

4. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

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### 4. **Refunds**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

 

- Refunds will be issued to your original method of payment.

- Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

- Original shipping charges are non-refundable.

 

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### 5. **Exchanges**

We accept exchanges for items of equal or lesser value, subject to availability. If you wish to exchange an item:

 

1. Follow the return process as outlined above.

2. Indicate that you would like an exchange in your return request.

3. Once we receive and approve your return, we will process the exchange and ship the replacement item to you.

 

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### 6. **Defective or Damaged Items**

If you receive a defective or damaged item, please contact us at [dunyah@dunyah.com](mailto:support@dunyah.com) within 7 days of receiving the order. We will work with you to resolve the issue, including offering a replacement or refund at no additional cost.

 

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### 7. **Late or Missing Refunds**

If you haven’t received your refund after the stated processing time:

 

1. Check with your bank or credit card provider, as processing times may vary.

2. Contact us at [dunyah@dunyah.com](mailto:support@dunyah.com) for further assistance.

 

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### 8. **Contact Us**

For questions or concerns about our refund policy, please contact us:

 

Email: [dunyah@dunyah.com](mailto:support@dunyah.com)  

 

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Thank you for shopping with Dunyah! We value your business and strive to ensure your satisfaction with every purchase.

Refund Policy - The Basics 

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

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